The Benjamin Royal Sonesta New York, New York (NY) - Deals & Reviews

Enjoyed Luxurious Amenities and Great Service This hotel offers exclusive amenities and great service. The Spa center was top-notch and the public terrace was a great addition. The private facilities were a delight, making our stay very memorable. Moreover, the location is superb, with great access to the city's landmarks.

Room Cleanliness Could Improve The only minor issue we encountered was the cleanliness of the room. Although it was generally clean, some areas needed attention. However, the staff was very helpful in resolving the issue promptly. we had a luxurious stay and would highly recommend this hotel.

The hotel had decent rooms and a good location that was accessible to all the places nearby. They provided us with a decent breakfast buffet that was complimentary, and the staff was friendly to us. The champagne served on New Year's Eve was a nice touch.

The hotel had an issue with the elevators, taking up to 15 minutes to get to the room, which was ridiculous. There were not enough toiletries provided, and we had to request them repeatedly. The shower had poor water pressure, which made it difficult to shower.

The hotel's location is perfect, being in the heart of the city's business area makes it very convenient. The view from the room was breathtaking, worth staying for. The staff was cooperative always with a smile on their face, they made a difference. The breakfast had everything you could want, a real feast. We enjoyed the leisure facilities a lot, especially the fitness center.

Although the hotel was brilliant, the parking was a bit of a hassle.

We recently enjoyed a romantic escape in midtown NYC and were pleasantly surprised with our stay. The complementary toiletries and turn down service were a lovely touch, and the location was perfect for exploring the city. We also appreciated the cozy atmosphere of the hotel bar.

The elevators were a bit slow and cramped, which made it difficult to get around the hotel quickly. Additionally, the hotel's policy on incidental charges only being accepted via card was frustrating as we prefer to use cash when traveling.

We recently stayed in a hotel in midtown Manhattan and were impressed with the luxurious facilities. The rooms were spacious and elegantly decorated, with exclusive amenities and comfortable beddings that ensured a restful sleep. The staff provided excellent service with their helpful and friendly demeanor.

While we enjoyed our stay, we did find that the complimentary coffee/tea lacked enough milks/creams. It would have also been nice to have a public terrace/patio to enjoy the outdoors. this hotel was a great choice for its prime location and comfortable and private facilities.

The hotel had a great local atmosphere, and is well connected with many restaurants and shops nearby. A great complementary breakfast was offered every morning, along with a cocktail hour in the evening. The staff was very friendly and helpful.

The hotel is a bit dated which can be seen in the furniture, but that didn't have too much of an impact as my room was clean and functional. Also, the gym was a little small.

We had a luxurious stay at this hotel. The exclusive amenities provided us the comfort we desired. The service was impeccable and the Spa centre was a great way to unwind. The Public terrace allowed for stunning views and relaxation. The location advantages of being in the heart of the city made our stay both convenient and memorable.

The only minor issue we had was that the private facilities were not up to par with the rest of the luxurious room advantages. this hotel fulfilled all our needs and exceeded our expectations providing us with a memorable and luxurious stay.

we truly enjoyed almost everything: excellent location, polite staff. the room was bright, bed and pillows were extremely comfortable. their doorman is the best! café ess-a-bagel was 600 feet away from the place.

Appreciated that the hotel was great. Wonderful views from the window. Location at a short distance from 5th avenue-53rd street metro station. Worth its 5 stars...

Living on a noisy street.

Location, equipment of the rooms, Internet/WLAN

The porters were a little pushy in trying to arrange a limo service.

The location is very good. The room is pleasantly large by NY standards. The bistro is very nice.

WLAN only for a fee. A little dusty.

Very comfortable beds. Great view from the balcony. Very good staff. Especially Stephanie from the reception; a true angel.

We stayed here right after Thanksgiving. I prepaid for our queen suite but when we got there they had no queen rooms available. They offered me a $50 food credit which I thought was slightly insulting. We stayed in a double room and then they moved us to a queen room, we never got the room that was already paid for and they did not offer to reimburse me for the change. They also talked me into a $250 ride form the airport which I later found out only cost $75. Was not super impressed with the hotel as a whole. Won’t stay here next time.

Great location but several other hotels on the same street so there are options.

The hotel is very good, the restaurant le National is very nice although very noisy. The rooms are spacious but be careful to take rooms in the heights to avoid noise although do not panic you are in NY anyway. You are close to everything and the subway is right in front of the hotel. it's pretty cool the hotel is pretty central to all the attractions in the city. Arm yourself with your sneakers and forward, NY is at your feet!!!!! We were on the 19th floor it was perfect, but not really by sight. We hadn't taken the breakfast option to go to the different nice places for lunch like the New Yorkers. In short I recommend this hotel, although with the tourist, night and city taxes you come out with a very heavy bill. I can't tell you anything about the SPA because we've never been or the gym.

The bathroom towels are quite small but enough so it's fine. On the other hand, they never refilled drinks and other things during the week we were there. WIFI is not free and it is quite a pity especially in our time. And it was quite expensive too. No breakfast at the hotel, you have to go to the National restaurant and as a result it is painful if you have bacon eggs. The hotel staff is not very smiling and rather rushed, remains the valet Jonathan who is very, very nice. Once we had to wait for the elevator for a long time because there are only 2 elevators and one was broken but keep cool you are on holiday! The airco in the lobby goes 10x too loud like everywhere else in NY.

Mini bar prices were to high